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What Governs Your Account on matchpay

These terms set out the rules that apply when you open and use a matchpay account — including how we handle your data, what determines your eligibility under state law, and how disputes are resolved.

State-by-state eligibilityPrivacy and data rightsAccount security termsDispute processContact your support team
matchpay What Governs Your Account on matchpay
POLICY CONTACT

How to Reach Us on Legal and Account Matters

Live Chat Open the chat widget from any page in your account. Legal and policy questions are routed to a specialist — have your account ID ready to verify identity before we discuss account-specific details.
Email Support Send policy, data, or dispute questions to our support address found in your account settings under Contact Us. We aim to respond with a written answer you can keep for your records.
Account Help Center The Help Center inside your account dashboard covers data requests, account closure steps, and how to flag a billing dispute. It's accessible on mobile and desktop without leaving your session.
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Data We Collect

We collect identity verification data, payment method details including your linked PayPal or Venmo account, session activity, and device identifiers. We use this to process transactions and meet legal obligations in eligible states.

Cookies and Tracking

matchpay uses session cookies to keep you logged in across mobile and desktop and analytics cookies to improve page performance. You can manage cookie preferences from your browser or account settings at any time.

Data Retention

We retain account and transaction records for the period required by applicable state and federal regulations. After account closure, certain identity and payment records are kept for compliance purposes before secure deletion.

Requesting Changes

You can request a copy of your personal data, correction of inaccurate records, or account closure by contacting support via live chat or email. We verify your identity before processing any data request.

Common Questions About Your Rights and Our Policies

These are the policy and account questions we hear most often. If you need a specific answer that isn't here, reach out through live chat or email and we'll walk you through it directly.

Access depends on your state's law. Online wagering is regulated state by state in the US, not federally. Log in from an eligible state and your account is active for wagering. If your state doesn't permit it, wagering features are restricted.

Contact us through live chat or the email address in your account settings. After we verify your identity, we'll compile and send your data in a readable format within the timeframe required by applicable regulations.

You can request account closure at any time. Some identity and transaction records must be retained for the period required by state and federal compliance rules before permanent deletion. Our support team can explain what's kept and for how long.

Linked payment method references are removed from active use upon closure. Underlying transaction records associated with PayPal and Venmo deposits or withdrawals are kept only for the compliance retention period, then deleted.

Open a dispute through live chat or email, referencing your transaction ID from the account history page. A specialist reviews the record and responds in writing. Keep the response for your records in case you need to escalate.

We publish an update notice on this page and may send a notification to your account email. Continuing to use matchpay after a posted update means you accept the new terms, so check this page when you return after time away.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.